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O.Kalla , N. González Vega, A. Kämäräinen. End-users' needs in the specification of requirements for a system to detect falls. In M. Penttonen & P. Pitkänen (Eds.), Psykologia 2010, 18-20 August 2010, Jyväskylä, Finland Jyväskylä: Kopijyvä Oy, 42
Abstract:
Background:
The CONFIDENCE project aims at providing an ICT support to older people who want to live independently and autonomously. The system is able to detect falls and other abnormal situations.
Aim: To obtain information on the end-users needs, attitudes and expectations, and to elicit user requirements for the development of the CONFIDENCE system.
Method: Semi-structured interviews about the end-users needs and attitudes of the CONFICENCE system were carried out at two stages in the City of Jyväskylä in Finland. At the first stage 23 older people were interviewed at the beginning of the project. At the second stage 10 of them were interviewed again after about one year when the system model had been elaborated in greater detail.
Results: The participants would prefer remain living at home with the support of CONFIDENCE and would feel safer under continuous monitoring while they could trust that the system works and they get help in case of sudden emergencies. Most of them reported that the system would not violate their privacy and integrity and that they would learn to use it. The size of the portable device and tags were important features as well as voice connection between the user and alarm receiver. At the second stage, the subjects had less doubts and a more positive attitude towards the system as they had become more familiar with it.
Discussion: The information on the end-users need is an invaluable resource in the development of usable and acceptable technologies to facilitate their independent living.
