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D1.3 -Report on corrected requirements ![]()
This report summarises the results of individual interviews to end users and focus group interviews with experts and stakeholders. The aim was to gather more end-user opinions about the CONFIDENCE-system after the technical specifications had reached a certain level of maturity.
The interaction (discussions, comparisons, focus groups and meetings, etc.) with the end users in all the phases of the technical development of new ICT solutions is a key factor to guarantee a usercentred and demand-pull driven approach. To guarantee the centrality of end-users, an accurate analysis of user needs, requirements and usability studies have been implemented by the CONFIDENCE Consortium. Such an analysis focused on the identification of potential scenarios ofuse and misuse, market scenarios and ethical issues. The final and intermediate users were confident with ICT solutions and Assistive Technologies (AT) to monitor their living conditions, health status and care support. The direct and active involvement of the potential direct and indirect users played a key role in the design and in the definition of functional specification of the System and it will be of same value for standardization and industrialization processes.
The participants interviewed for this study were interested in the CONFIDENCE-system, but they also showed doubts. The majority of participants showed interest to participate later in usability studies and validation trials with prototypes. The participants reported their opinions towards this system and expressed their concerns when needed. According to the results, it seems that participants are willing to accept system in their lives and homes. The general attitude towards devices monitoring their life was both positive and negative.
The participants reported that they would feel safer under continuous monitoring, provided that they can rely on the system functioning and calling for help in case of sudden trouble. The majority of the group would prefer to remain living at home with the support of the CONFIDENCE system.
Lots of new ideas emerged during the effective interaction with direct and indirect end-users; they raised questions that should be answered during the project. As a safety solution the CONFIDENCE system is thought of as being a good solution in helping elderly people to feel more secure. On the other hand the system is seen as too complex. The automatic alarm handling and the possibility to use the system outdoors are identified to be the greatest achievements of the CONFIDENCE system.Questions about the user’s integrity and about the different parts of the system (the number of tags and sensors) are acknowledged as the most problematic elements.
The comments done by experts and end-users in these interviews have been used as input to write the technical requirements of the CONFIDENCE system.


